Idea Customer Care Number Idea Toll Free Number

Idea Customer Care Helpline Numbers

Idea Toll Free Number: 1 800 270 0000
Idea Blackberry Toll free Number: 1800-2701-234
Complaints & Requests: 198
General Information: 12345/12347
Idea care :4444, Idea voice :54332
Info on call :54005, Travel on call :54003
Idea Power service :*121#

Idea cellular is 3rd largest telecom operator in India and has a good system for handling customer complaints and support requests. If you have an issue with idea services, you can call their customer support at Idea toll free number 198 from your idea mobile. For general queries call them at 12345 from your idea mobile. If you are not an idea customer then you can call their all India toll free number 1 800 270 0000

Regional Idea Cellular Customer Care Numbers

CityIdea Customer Care Number
Customer Service Email
Andhra Pradesh9848012345ccare.ap@idea.adityabirla.com
Assam9085012345ccare.assam@idea.adityabirla.com
Bihar & Jharkhand9708012345ccare.bj@idea.adityabirla.com
Delhi NCR9891012345ccare.dl@idea.adityabirla.com
Gujarat9824012345ccare.gj@idea.adityabirla.com
Haryana9812012345ccare.har@idea.adityabirla.com
Jammu, J&K
9086012345(Postpaid)
9086112345(Prepaid)
ccare.jk@idea.adityabirla.com
Karnataka9844012345ccare.kar@idea.adityabirla.com
Kerala198ccare.kerala@idea.adityabirla.com
Kolkata9088012345ccare.kolk@idea.adityabirla.com
Madhya Pradesh & Chattisgarh9826012345ccare.mp@idea.adityabirla.com
Maharashtra & Goa9822012345ccare.mh@idea.adityabirla.com
Mumbai9702012345care.mumbai@idea.adityabirla.com
Orissa9090012345ccare.or@idea.adityabirla.com
Punjab9814012347(Prepaid)
9814012345(Postpaid)
ccare.pun@idea.adityabirla.com
Rajasthan9887012345ccare.raj@idea.adityabirla.com
Tamilnadu9092012345ccare.tn@idea.adityabirla.com
West Bengal09093012345ccare.wb@idea.adityabirla.com
North East States9089012345ccare.ne@idea.adityabirla.com
UP (East)9889012345ccare.upe@idea.adityabirla.com
UP (West)9837012345ccare.upw@idea.adityabirla.com

Idea Cellular Complaint Redress Procedure & Contact Details

About 90% of the customer complaints get resolved by the staff at call center or by the staff at Idea showrooms. However, there are times when you are not satisfied by the resolution provided by Idea Customer Care. In such cases you can approach the Nodal officers for the resolution of your complaint.

To contact Nodal officer, you must have the docket number/ticket number (Complaint Number) that was generated by the call center staff or staff at Idea showroom. So, its important that you first lodge a complaint with them even if you feel that they won’t be able to resolve the complaint. Once you have the docket number and 3 days have passed and the resolution provided is not satisfactory, then you can contact the nodal officers for your city/state as provided in the table below. Please note that Nodal officers only work between 9:30 AM to 6:30 PM Monday to Friday.

StateIdea Nodal Officer Email & Contact NumberIdea Appellate Authority Email & Contact Number
Andhra Pradeshgrievance.ap@idea.adityabirla.com
9948002229
appellate.ap@idea.adityabirla.com
9948002240
Assamgrievance.assam@idea.adityabirla.com
9085008991
appellate.assam@idea.adityabirla.com
9085008991
Bihar & Jharkhandgrievance.bj@idea.adityabirla.com
9708297955
appellate.bj@idea.adityabirla.com
9708297966
Delhi & NCRgrievance.delhi@idea.adityabirla.com
9891905888
appellate.delhi@idea.adityabirla.com
9889189200
Gujaratgrievance.gujarat@idea.adityabirla.com
079-66714000 Extn.4246
appellate.gujarat@idea.adityabirla.com
9824634247 , 079 66714000 Extn: 4247,
Haryanagrievance.har@idea.adityabirla.com
9891905921
appellate.har@idea.adityabirla.com
9891905922
Himachal Pradeshgrievance.hp@idea.adityabirla.com
9882108600
appellate.hp@idea.adityabirla.com
9882108601
Jammu & Kashmirgrievance.jk@idea.adityabirla.com
9086012350
appellate.jk@idea.adityabirla.com
9086012360
Karnatakagrievance.kar@idea.adityabirla.com
9844300183
appellate.kar@idea.adityabirla.com
9844300141
Keralagrievance.kerala@idea.adityabirla.com
9656006680
appellate.kerala@idea.adityabirla.com
9656006690
Kolkatagrievance.kolk@idea.adityabirla.com
9088118991
appellate.kolk@idea.adityabirla.com
9088118992
Maharashtra & Goagrievance.mh@idea.adityabirla.com
09850003689 Extn: 3689
appellate.mh@idea.adityabirla.com
9850003202
Madhya Pradesh & Chattisgarhgrievance.mp@idea.adityabirla.com
0731-40 31 414 Extn: 2858
appellate.mp@idea.adityabirla.com
07314031414 Ask for Mr. Sanjay Goel
Mumbaigrievance.mumbai@idea.adityabirla.com
9702097111
appellate.mumbai@idea.adityabirla.com
9702012888
North Eastgrievance.ne@idea.adityabirla.com
9089008991
appellate.ne@idea.adityabirla.com
09089008992
Orissagrievance.orissa@idea.adityabirla.com
0674-2725920 Extn.No.9414
appellate.orissa@idea.adityabirla.com
9090010078
Punjabgrievance.pun@idea.adityabirla.com
9855412766
appellate.pun@idea.adityabirla.com
9855412612
Rajasthangrievance.raj@idea.adityabirla.com
9887405611
appellate.raj@idea.adityabirla.com
9887405699
Tamil Nadugrievance.tn@idea.adityabirla.com
9092817259
appellate.orissa@idea.adityabirla.com
9090010078
U. P. (East)grievance.upeast@idea.adityabirla.com
9889009210
appellate.upeast@idea.adityabirla.com
9889189200
U. P. (West)grievance.upw@idea.adityabirla.com
9917575109
appellate.upw@idea.adityabirla.com
9917575100
West Bengalgrievance.wb@idea.adityabirla.com
9093118991
appellate.wb@idea.adityabirla.com
9093119992

If the complaint is still not resolved within 10 days from registering the complaint at the Nodal officer, the consumer can approach the Appellate Authority for appeal, in the required format. You can print the Appeal Form from the following link: Idea Appeal Form

Going so far is rarely required and more that 95% of the requests and complaints get resolved in the first contact at Idea Customer Care Number

  • Romeo Samotra says:

    hello. . .

  • sir, I want to know about unlimited internet plan of idea for laptop/pc use via net setter please help me. please send the detrail of plan on my mail id :- sumitkaushik320[at]gmail.com.
    if any one the plans please contact to me.
    thank you

  • NK Gupta says:

    before 1 month I purchased idea postpaid connection some numbers were MNP , but I am continuous follow up with idea team regularly last last 1 months but my all connection not activated yet and they are not able to provide me a suitable solution to me.
    some time not pick my call and some time they disconnect suddenly and they have not a proper information..
    so please tell, what I think about the idea services.
    So please tell me what I do..

  • I have recharged for 98 rupees data pack and once the limit is finished, the excess data that have been used is deducted from my main balance.
    The problem is, after finishing the permitted data it is not notified and there was no balance in my main account. Still data is available for me and while I recharged, a bulk charge of rupees 147 have been deducted from my account for only 7MB excess data usage.
    This is so unfair from idea to their customers, and if this is the way you use to increase your profit then this is so pathetic.
    If idea keep on doing this method then your customers are not dumps to stick on with you, there are lots of other network providers in India.

  • arathy says:

    i want to cancel my sms offer rs 2 of 90 days automatic rental . please tell me how to cancel sms offer .

  • Naveen Namdeo says:

    Veery pooar costmar ceer no responce to my problam and no halp

  • Naveen Namdeo says:

    Apnya man manya ansor datya hay

  • tamilarasan says:

    very very poor custmer car for idea